OUR REVIEWS

At Precision NAPA Autopro customer feedback is very important to us. Learning how we can better serve our customers allows us to deliver unmatched service. Please take a look at what some of our customers have to say about us. If you would like to leave a review of your own please click the button below.

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Staff was all super friendly and helpful. Felt like I was being taken care of and not just another person there.

-Max Lavallee

Amazing service, very honest and friendly.

-Jameson Frank

They were engaged and on the ball.

-Carlos Dem

Staff are great, both front desk & mechanics as they do what needs to be done to ensure happy customers.

-Les Brodie

Good Service and Excellent customer service. Very polite and cooperative.

-Sohail Siddiqui

Work completed as promised according to quote and explained.

-Sandy Stokes

The owners Carol & Hank provided excellent service. I will be using this shop again.

-Lori Scheidt

There are no surprises, either in parts or installation costs.

-Randy Ganske

Great service, wonderful staff.

-Tracy Landwehrs

I am confident that my car is well maintained, and that I can trust your services.

-Emily Ager

Everything is on point all the time.

-Chris Allen

I got in when my appointment was scheduled. There was no delay.

-Brigitte Ruel

I've used this service center for many years, and have always received top quality service. The attention to detail is reflected in the quality of the work they perform which is outstanding. Alignments are done and checked, test driven, then re-checked. For other mechanical or suspension work or issues they explain and if requested are willing to show you what needs to be done, the urgency (if it can wait or not), and why. I've had everything from alignments, oil changes, suspension work, and even a clutch job done at this facility. I've never had any issues or problems with any work they have performed, and everything has been done within their time estimate. I do a lot of my own work, but anything I can't or don't feel comfortable doing goes here. Hank and Carol are nothing short of exceptional.For my most recent service I just came in for an alignment on my 08 Impreza. I also had an exhaust rattle from a loose heat shield that was annoying but not urgent, I didn't mention anything about it as I was planning to fix it myself at a later date, but when Hank was done with the car he mentioned it, and also mentioned he crimped it back on tight so it doesn't rattle anymore. A simple free fix he went out of his way to make, and it was much appreciated.read more

Jeff Hicks

03:06 20 Apr 19

Excel Priest

01:17 19 Apr 19

This shop saved me, after being mistreated by a small town shop. I was luckily enough to stumble upon this shop in the city and I want to thank Melanie, Jodie, Stef & Hank for treating me kindly, with compassion & care and getting me back on the road! Your service truly went above and beyond and I wont forget it. I will make the hour drive and take my car back to this shop now every time. They treat people like people here and they do great work, highly recommended.read more

Melanie Rose

20:46 18 Apr 19

As someone who is not from Calgary, I found them to be very trustworthy and looking out for my best interest with fair prices. They were also amazing at dealing with my vehicle warranty company. Would reccomend to anyoneread more

Nickolas Pearson

19:07 09 Apr 19

Whenever I need car repairs, I always go to this shop and I have never been disappointed. I have been there several times and have always had nothing but great service! They take the time to show you what needs to be done and they always keep me updated. The shuttle service is greatly appreciated and I have even been picked up by the owner. 🙂This shop has a great "mom & pop" feel and I highly recommend giving them a try the next time you need vehicle repairs!read more

Drew Carroll

14:00 05 Apr 19

Amazing service from these guys!! Front desk was attentive and knowledgeable and made you feel welcome. Hank was amazing and helpful making sure everything was done top notch. Overall I felt that they cared about my business and didn't try upsell or recommend anything not needed. Would definitely recommend coming here!read more

Tyler Anderson

13:59 28 Mar 19

Absolutely first class service from start to finish. We have been taking both our cars here a few years now and have always been happy with the work performed and most importantly, never surprised.Melanie is the ultimate communicator in a world today that tends to shy away from proper and direct customer communication. Everything is laid out in advance with options on parts (standard/oem/premium etc) and associated labour costs/warranties. No surprises.Recent, I had my car totalled and I bought a used replacement. I booked in for a platinum inspection knowing a few things would probably require work. After the detailed inspection, a very thorough report with easy to read results and numerous hd pictures was forwarded to me. The report listed the "fine", "ok now but needs future attention", and " requires attention now". Absolutely nothing was done until Melanie called with a follow up conversation to the report. We discussed the report, service and parts options and not once was I pressured into doing anything. I proceeded with work based now on an informed position. All work was completed on time and on budget. Very happy as usual. Sidenote: They gave me a cost break on the platinum inspection since I had a fair bit of work performed. I could have simply paid the very reasonable cost for the very detailed report and left. Do not expect to get this type of report for free. No free lunches people.In closing, as a now retired person who has owned many, many cars, it is comforting to know we have a shop like this for our cars. Warm fuzzy feeling when you have ( Carol and Hank) the owners on premise. Hank is usually seen in the bays, not only supervising but hands on as well. All the staff for that matter are top shelf. Give Melanie a call. She is amazing and you will be very happy with the work.read more

renee irvine

15:36 12 Mar 19

Fantastic company. 10 stars. Thought i needed a wheel alignment. They informed me it was not an alignment and showed me what the problem was. They priced out parts and labour. Very honest people. Melissa and Ivan were above and beyond awesome. Only bring your vehicle to this company and no one else!!!!read more

Rhonda Doucette

20:45 14 Jan 19

Rhonda Doucette

18:09 14 Jan 19

We have been going here for about 3 years now - if we could - we would give them a 10/5 review - Love their honesty & explanation of things - right from the Girls at the front end to the mechanics at the back - always a Positive Experience for usread more

Wayne Brown

21:32 22 Nov 18

I value the integrity of the service team. Over time I have increasing confidence that this shop is completely honest with me about the need for the service and repairs they recommend.read more

Dan Mayerle

22:12 15 Nov 18

I have recommended them to my family and friends. I drive across the city 45 minutes to go there, because I trust them. I trust them because they communicate clearly what they're going to do, they've always done what they've said, and have worked to save me and my family money over the years. I never feel like they're proposing unnecessary work, yet they will tell me when work needs to be done, whether for maintenance or safety reasons. When they make a mistake (which has happened), they go out of their way to make it right - even when it's not clearly their mistake.read more

J Nixon

18:14 14 Nov 18

I had a fantastic experience here. They were quick and did a great job.I experienced some noise which I noticed after my alignment however I had also put new tires on the same day. When I went to see if they could tell me what was going on the owner come out, took me for a drive in my car and inspected it. Turned out, as predicted, it was my tires. He was happy to help me out; and you could tell.When I asked about what his prices were to service my other car, for which I already have a mechanic, he told me a lot of interesting stuff about preventative maintenance which I hadn’t heard about - all which was confirmed after some research. Needless to say I was sold on them as my new go-to shop even though my original mechanic was cheaper; not to say that Precision is at all overpriced.Anyway, I’m very happy with my experience here. They really went out of the way to help me - and the fact that their waiting room has a big glass window so you can see your car being worked on speaks volumes.read more

Aj Kalsi

18:35 02 Nov 18

Very nice service and people.. competitive prices.. quality parts and justified labour charges.

Sanjeev Chabrotra

18:37 21 Oct 18

Friendly and quick service, I was a brand new customer and was given a discount on the cost of diagnosing the vehicle. Honest feedback about what my car needs and a genuine care of me as a customer and my safety in my vehicle.read more

Amanda Amah

17:24 05 Sep 18

Above and beyond any expectations. This shop took care of me during a cross Canada road trip. Got me a new tire, installed and checked the pressure of my other tires identifying the cause and solution all within a few hours. The staff was very friendly and I am very happy I chose this shop to fix my tire problem. Cannot recommend highly enough, best mechanic experience I've ever had.read more

Dee Fed

22:46 31 Aug 18

Came in to get an alignment done that Kal Tire had told me was going to cost me a couple grand because everything was seized. Well, Precision was able to get it done normally and my steering has never been straighter Very happy and will always get my alignments done hereread more

colin giles

16:39 14 Jun 18

WOW ! What a customer service! From the call to my van pick up it's been an awesome experience. Extremely nice and knowledgeable staff. They even took me inside the shop to show me that my upper ball joint had some play, gave me a quick quote and explained everything to me. They did the alignment and my van drives like a dream now. From the beginning I felt like I can trust them and I was totally right. Carol, Melanie, Ivan, Rolando and Hank - thank you ! I love the way You run your business - keep it up !read more

Adam Krzyzaniak

20:29 29 May 18

Always happy to drive all the way from the NW to have Hank do my alignment for autocross every year. Very patient and is happy to work with me to get what I need. Great customer service, been bringing my RX8 hear for years. Would highly recommend.read more

Lachlan Shum

16:13 23 Apr 18

I've used Precision for work on all of my vehicles for many years. They are a fast friendly and honest repair shop. I've never paid more than I feel is fair, and they've always gone the extra mile. I have referred my friends and family to them.read more

Justin McMaster

15:04 18 Mar 18

I’ve had multiple alignments performed here by Hank and I’ve always been happy. Personally I’d much prefer they let me know if there’s underlying issues such as bearing play before wasting time and money performing the alignment. Highly recommended.read more

18:14 01 Feb 18

got wheel allingment done awsome job done by these ppl.. keep it up the good work????????

Sukhjeshwar Bhandohal

17:37 23 Jan 18

Very friendly staff and very good pricing! I recommend to everyone.

Naqeeb Bukhari

21:16 08 Jan 18

I have had multiple vehicles worked on by Precision and they have always been honest and professional. I recently had them build my new front struts and coil springs which involved taking apart my original ones as the one ones used the original hardware. I had someone from Precision call me back to confirm which setting I wanted to the new adjustable strut set to as I did not specify. Customer service such as this is hard to come by this day and age.read more

94Elantra

22:56 11 Dec 17

They always exceed my expectations, honest reports. They also arranged detailing for my vehicle while I travelled. They just simply are the best place to take my vehicle. As a woman I have been able to trust their recommendations, they have kept me from following through with another shops advice that my vehicle did not need; saving my hundreds of dollars. In the last four years, I can't imagine what they have saved me from.read more

Ilona Kohlmann

14:53 06 Nov 17

This place is the best. Friendly staff and great service. Honest technicians, what more can you ask for?

Ray Cheung

06:10 27 Oct 17

Been coming here for years for alignment. Hank and the boys always take good care and take pride in their work. They make sure all the correct procedures are followed and get the alignment of all 4 wheels right on without even 0.01 degree of error. Car drives straight like an arrow. Friendly people and great work, what more can you ask for? I come all the way from the NW and it's worth the trouble.read more

Lucas Leung

04:32 08 Sep 17

I'm a car moron. They made me feel at ease and not at all anxious about having my car there. They didn't treat me like a moron, even when I had to have everything explained. I felt I could trust them. They were friendly, professional, and very knowledgeable about what was going on with my car and tires. I would go back in a second; in fact, I recommended them to my parents and they took my mom's car there and were also very impressed. A dealer told them that to fix her AC would be in the $4000 range but precision only charged $1000 (and change). read more

Tamara Brown

01:18 06 Sep 17

Hank and the guys/gals at Precision are great to deal with. Honest, helpful and things get done right! A returning customer.read more

Steve K

00:40 22 Aug 17

Did a custom performance alignment at Precision, the numbers were bang on to my requirement and I am out in about an hour, highly skilled staff and reasonable priceread more

Allen Xu

03:42 18 Jun 17

Love this place, had the part I wanted same day and installed by lunch. They actually listen to what you have to say and go above and beyond to satisfy. I'll be definitely coming back for more work. Thank you!Myles A. Car: Acura Integra 2000 Issue: Clutch Master Cylinderread more

InitialDUniverse

22:07 27 Feb 17

I have gone to Precision several times over the last 5 years and just went again. As always, they are courteous, professional, and do a very good job servicing my vehicle. I would not hesitate to recommend them to anyone. They are experts in so many aspects of repairing vehicles and are always courteous. I believe they provide an excellent service at a very good price.read more

Scott McArthur

23:43 16 Feb 17

I've used Precision for years and I have always been impressed with the service! You cannot find a better shop! After years of being screwed by dealerships we finally found Hank and Carol. Better quality & great service for less money..a no brainer.read more

Steve Frederick

19:41 14 Feb 17

If you need something fixed on your vehicle, or just need an oil or tire change, Precision Alignment & Brake is the place to go. I don't usually write reviews but this auto shop is outstanding. Over the years I have taken both of my vehicles to them (some times with some really serious issues) and each time I have been extremely impressed with the service I've received. It is a family owned/operated business and honesty is the policy there. I am telling you right now that they will never steer you in the wrong direction! Pun intended lol, but in all seriousness, I appreciate the fact everyone there is knowledgeable, informative and they care about their customers. They also have really reasonable prices so all in all it's worth the drive for me from the NW to get there. I'm glad that I know about this place and I definitely recommend it to everyone. I wont be going anywhere else!Big thanks to Hank and Carol and the hard working team at Precision! Stephread more

Stephanie Morrison

20:11 16 Dec 16

Absolutely 100% customer-centric!!!I had gone into Precision Alignment & Brake Ltd to get my tires rotated. I was in and out in no time.PROS: -The price was very reasonable -There is a waiting area there where you can see the actual technicians working on the cars. -Dealing with Hank, David and Carol was nothing short of a very positive experience. -My biggest pro would have to be when they pointed out a leaky strut. This is something that can potentially cost upwards of $300. -Fast, friendly and reliable service.CONS: -None so farI highly recommend Precision Alignment & Brake Ltd. Go see Hank, David and Carol and tell them Vishal Sent you.All the best,Vishalread more

Vishal R.

15:18 13 Dec 16

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Contact Us to Setup an Auto Repair Appointment Today!

Need shuttle service? We offer a complimentary shuttle service that can take you anywhere within a 10km radius of our shop. We can get you to the nearest c-train station, workplace, home, Starbucks or shopping centre while we service your vehicle. By appointment only.