OUR REVIEWS
At Precision NAPA Autopro customer feedback is very important to us. Learning how we can better serve our customers allows us to deliver unmatched service. Please take a look at what some of our customers have to say about us. If you would like to leave a review of your own please click the button below.
Staff was all super friendly and helpful. Felt like I was being taken care of and not just another person there.
-Max Lavallee
Amazing service, very honest and friendly.
-Jameson Frank
They were engaged and on the ball.
-Carlos Dem
Staff are great, both front desk & mechanics as they do what needs to be done to ensure happy customers.
-Les Brodie
Good Service and Excellent customer service. Very polite and cooperative.
-Sohail Siddiqui
Work completed as promised according to quote and explained.
-Sandy Stokes
The owners Carol & Hank provided excellent service. I will be using this shop again.
-Lori Scheidt
There are no surprises, either in parts or installation costs.
-Randy Ganske
Great service, wonderful staff.
-Tracy Landwehrs
I am confident that my car is well maintained, and that I can trust your services.
-Emily Ager
Everything is on point all the time.
-Chris Allen
I got in when my appointment was scheduled. There was no delay.
-Brigitte Ruel
I value the integrity of the service team. Over time I have increasing confidence that this shop is completely honest with me about the need for the service and repairs they recommend.read more
Dan Mayerle
22:12 15 Nov 18
I have recommended them to my family and friends. I drive across the city 45 minutes to go there, because I trust them. I trust them because they communicate clearly what they're going to do, they've always done what they've said, and have worked to save me and my family money over the years. I never feel like they're proposing unnecessary work, yet they will tell me when work needs to be done, whether for maintenance or safety reasons. When they make a mistake (which has happened), they go out of their way to make it right - even when it's not clearly their mistake.read more
J Nixon
18:14 14 Nov 18
I had a fantastic experience here. They were quick and did a great job.I experienced some noise which I noticed after my alignment however I had also put new tires on the same day. When I went to see if they could tell me what was going on the owner come out, took me for a drive in my car and inspected it. Turned out, as predicted, it was my tires. He was happy to help me out; and you could tell.When I asked about what his prices were to service my other car, for which I already have a mechanic, he told me a lot of interesting stuff about preventative maintenance which I hadn’t heard about - all which was confirmed after some research. Needless to say I was sold on them as my new go-to shop even though my original mechanic was cheaper; not to say that Precision is at all overpriced.Anyway, I’m very happy with my experience here. They really went out of the way to help me - and the fact that their waiting room has a big glass window so you can see your car being worked on speaks volumes.read more
Aj Kalsi
18:35 02 Nov 18
Very nice service and people.. competitive prices.. quality parts and justified labour charges.
Sanjeev Chabrotra
18:37 21 Oct 18
Friendly and quick service, I was a brand new customer and was given a discount on the cost of diagnosing the vehicle. Honest feedback about what my car needs and a genuine care of me as a customer and my safety in my vehicle.read more
Amanda Amah
17:24 05 Sep 18
Above and beyond any expectations. This shop took care of me during a cross Canada road trip. Got me a new tire, installed and checked the pressure of my other tires identifying the cause and solution all within a few hours. The staff was very friendly and I am very happy I chose this shop to fix my tire problem. Cannot recommend highly enough, best mechanic experience I've ever had.read more
Dee Fed
22:46 31 Aug 18
Came in to get an alignment done that Kal Tire had told me was going to cost me a couple grand because everything was seized. Well, Precision was able to get it done normally and my steering has never been straighter
Very happy and will always get my alignments done hereread more
colin giles
16:39 14 Jun 18
WOW ! What a customer service! From the call to my van pick up it's been an awesome experience. Extremely nice and knowledgeable staff. They even took me inside the shop to show me that my upper ball joint had some play, gave me a quick quote and explained everything to me. They did the alignment and my van drives like a dream now. From the beginning I felt like I can trust them and I was totally right.
Carol, Melanie, Ivan, Rolando and Hank - thank you !
I love the way You run your business - keep it up !read more
Adam Krzyzaniak
20:29 29 May 18
Always happy to drive all the way from the NW to have Hank do my alignment for autocross every year. Very patient and is happy to work with me to get what I need. Great customer service, been bringing my RX8 hear for years. Would highly recommend.read more
Lachlan Shum
16:13 23 Apr 18
I've used Precision for work on all of my vehicles for many years. They are a fast friendly and honest repair shop. I've never paid more than I feel is fair, and they've always gone the extra mile. I have referred my friends and family to them.read more
Justin McMaster
15:04 18 Mar 18
I’ve had multiple alignments performed here by Hank and I’ve always been happy. Personally I’d much prefer they let me know if there’s underlying issues such as bearing play before wasting time and money performing the alignment. Highly recommended.read more
NH
18:14 01 Feb 18
got wheel allingment done awsome job done by these ppl.. keep it up the good work????????
Sukhjeshwar Bhandohal
17:37 23 Jan 18
Very friendly staff and very good pricing! I recommend to everyone.
Naqeeb Bukhari
21:16 08 Jan 18
I have had multiple vehicles worked on by Precision and they have always been honest and professional. I recently had them build my new front struts and coil springs which involved taking apart my original ones as the one ones used the original hardware. I had someone from Precision call me back to confirm which setting I wanted to the new adjustable strut set to as I did not specify. Customer service such as this is hard to come by this day and age.read more
94Elantra
22:56 11 Dec 17
They always exceed my expectations, honest reports. They also arranged detailing for my vehicle while I travelled. They just simply are the best place to take my vehicle.
As a woman I have been able to trust their recommendations, they have kept me from following through with another shops advice that my vehicle did not need; saving my hundreds of dollars. In the last four years, I can't imagine what they have saved me from.read more
Ilona Kohlmann
14:53 06 Nov 17
This place is the best. Friendly staff and great service. Honest technicians, what more can you ask for?
Ray Cheung
06:10 27 Oct 17
Been coming here for years for alignment. Hank and the boys always take good care and take pride in their work. They make sure all the correct procedures are followed and get the alignment of all 4 wheels right on without even 0.01 degree of error. Car drives straight like an arrow. Friendly people and great work, what more can you ask for? I come all the way from the NW and it's worth the trouble.read more
Lucas Leung
04:32 08 Sep 17
I'm a car moron. They made me feel at ease and not at all anxious about having my car there. They didn't treat me like a moron, even when I had to have everything explained. I felt I could trust them. They were friendly, professional, and very knowledgeable about what was going on with my car and tires. I would go back in a second; in fact, I recommended them to my parents and they took my mom's car there and were also very impressed. A dealer told them that to fix her AC would be in the $4000 range but precision only charged $1000 (and change). read more
Tamara Brown
01:18 06 Sep 17
Hank and the guys/gals at Precision are great to deal with. Honest, helpful and things get done right! A returning customer.read more
Steve K
00:40 22 Aug 17
Did a custom performance alignment at Precision, the numbers were bang on to my requirement and I am out in about an hour, highly skilled staff and reasonable priceread more
Allen Xu
03:42 18 Jun 17
Love this place, had the part I wanted same day and installed by lunch. They actually listen to what you have to say and go above and beyond to satisfy. I'll be definitely coming back for more work. Thank you!Myles A.
Car: Acura Integra 2000
Issue: Clutch Master Cylinderread more
InitialDUniverse
22:07 27 Feb 17
I have gone to Precision several times over the last 5 years and just went again. As always, they are courteous, professional, and do a very good job servicing my vehicle. I would not hesitate to recommend them to anyone. They are experts in so many aspects of repairing vehicles and are always courteous. I believe they provide an excellent service at a very good price.read more
Scott McArthur
23:43 16 Feb 17
I've used Precision for years and I have always been impressed with the service! You cannot find a better shop! After years of being screwed by dealerships we finally found Hank and Carol. Better quality & great service for less money..a no brainer.read more
Steve Frederick
19:41 14 Feb 17
If you need something fixed on your vehicle, or just need an oil or tire change, Precision Alignment & Brake is the place to go. I don't usually write reviews but this auto shop is outstanding. Over the years I have taken both of my vehicles to them (some times with some really serious issues) and each time I have been extremely impressed with the service I've received. It is a family owned/operated business and honesty is the policy there. I am telling you right now that they will never steer you in the wrong direction! Pun intended lol, but in all seriousness, I appreciate the fact everyone there is knowledgeable, informative and they care about their customers. They also have really reasonable prices so all in all it's worth the drive for me from the NW to get there. I'm glad that I know about this place and I definitely recommend it to everyone. I wont be going anywhere else!Big thanks to Hank and Carol and the hard working team at Precision!
Stephread more
Stephanie Morrison
20:11 16 Dec 16
Absolutely 100% customer-centric!!!I had gone into Precision Alignment & Brake Ltd to get my tires rotated. I was in and out in no time.PROS:
-The price was very reasonable
-There is a waiting area there where you can see the actual technicians working on the cars.
-Dealing with Hank, David and Carol was nothing short of a very positive experience.
-My biggest pro would have to be when they pointed out a leaky strut. This is something that can potentially cost upwards of $300.
-Fast, friendly and reliable service.CONS:
-None so farI highly recommend Precision Alignment & Brake Ltd. Go see Hank, David and Carol and tell them Vishal Sent you.All the best,Vishalread more
Vishal R.
15:18 13 Dec 16
Contact Us to Setup an Auto Repair Appointment Today!
Need shuttle service? We offer a complimentary shuttle service that can take you anywhere within a 10km radius of our shop. We can get you to the nearest c-train station, workplace, home, Starbucks or shopping centre while we service your vehicle. By appointment only.