OUR REVIEWS
At Precision NAPA Autopro customer feedback is very important to us. Learning how we can better serve our customers allows us to deliver unmatched service. Please take a look at what some of our customers have to say about us. If you would like to leave a review of your own please click the button below.
Staff was all super friendly and helpful. Felt like I was being taken care of and not just another person there.
-Max Lavallee
Amazing service, very honest and friendly.
-Jameson Frank
They were engaged and on the ball.
-Carlos Dem
Staff are great, both front desk & mechanics as they do what needs to be done to ensure happy customers.
-Les Brodie
Good Service and Excellent customer service. Very polite and cooperative.
-Sohail Siddiqui
Work completed as promised according to quote and explained.
-Sandy Stokes
The owners Carol & Hank provided excellent service. I will be using this shop again.
-Lori Scheidt
There are no surprises, either in parts or installation costs.
-Randy Ganske
Great service, wonderful staff.
-Tracy Landwehrs
I am confident that my car is well maintained, and that I can trust your services.
-Emily Ager
Everything is on point all the time.
-Chris Allen
I got in when my appointment was scheduled. There was no delay.
-Brigitte Ruel
They provide excellent service. They communicate as to what is required. They do not suggest extra work that is not needed. They will advise if more work should be done, allowing you to make the decision of when to get it done..read more
Barry & Rachel Pinnell
17:43 02 Jul 20
Fast and friendly service. They always make sure i understand everything they are doing and supply different options when applicableread more
Jenn Stevens
06:32 03 May 20
I chose this business for an alignment based on their Google ratings and can confirm their service and honesty is as described. They clearly explained my wobble, veering to the right and loose steering in language that I could understand. They also warned me about about potential issues I’d face next in my 2005 Odyssey with 370K on it. The vehicle feels great and I will recommend you friends and family should they need work done.read more
Graham White
23:12 09 Mar 20
So far my experience has been very good. They are open and honest about the work and are fair with their labour charges. Definitely going back!read more
Tim Lengert
05:29 25 Feb 20
Great service, friendly staff...came in for alignment, tech showed me the set up we talked , they squeezed me in for a tire rotation that was not booked on one of their crazy bizzy days,felt very assured with the tech who is also the owner, definitely will be giving these guy's my business for any future repair. Great experienceread more
Scott Allen
23:19 16 Jan 20
Excellent staff, excellent owner with decades of experience-Melanie was awesomely welcoming- how many other shops can you see through the shop glass and actually see your vehicle getting worked on, honesty, integrity, value and service - why go elsewhere? Thanks for the EXCELLENT SERVICE 👑🙏The Allen familyread more
Google User
23:54 10 Jan 20
Had a great experience with this company! Front desk staff knocked it into the 500 series!
Paul Imperius
18:13 09 Jan 20
Very good place. Great work, speedy service and great price. They do their best to keep costs down. They repair when possible rather than replace.read more
Susan Koop
23:19 19 Nov 19
Easy to book appointment, Friendly service people, Helpful and understanding. Knowledgeable and ask before they just do some thing.read more
Terrill Schumaker
23:31 15 Oct 19
This is the only place I trust with my vehicles. I have been a long time customer here for 6 years and have helped me through every problem you can think of. Everyone from the owners through to the technicians and as friendly an knowable as you could ever hope from a shop and you would be doing yourself a disservice by choosing anyone else!read more
Barrett Jamer
19:34 15 Oct 19
Best Tire service in town. Their prices are absolutely on point and they work quickly. I'd recommend
Akshay Sharma
23:01 01 Oct 19
I recently moved to Calgary from BC and had to go through the unpleasant experience of an out of province vehicle inspection. I had taken my 2004 Ford Escape to a different shop that was nearby my house that said they would perform a 'pre-inspection' for me to let me know what I could expect when I did the inspection. They told me there was a tie-rod that was worn and a lower ball joint that needed replacement but everything else was fine. I had this work completed and brought my vehicle into Precision pretty much expecting that everything would pass. I was very surprised when I found out it had NOT passed and there was a list of about 10 items that needed to be fixed. The of course caused me some concern at first since I had already been told that everything was fine by another shop. But after looking into it more in depth, I am VERY thankful for Precision for performing the inspection in the manner it should be done. It turns out that the vehicle (which I had bought used) had been in an accident which caused the airbags to deploy. When this was fixed in BC, whoever did the work simply replaced the airbag, but rather than replacing the crash sensors, they took the dash apart and put a piece of black tape between the instrument light and the airbag symbol so there was no way to know the airbag light was actually on at all times. If it wasn't for Precision I would never have known that the entire airbag system was disabled. It took a few hours of my time and a few trips to the auto-wrecker to find used replacement sensors, but after swapping them out, all the airbag codes were cleared and everything is back to working. All of the other items that failed were basic, like license plate lights being burnt out and not having the rear headrests in the vehicle. Through the entire process Precision was extremely honest and upfront, the mechanics took the time to explain the issues, and the front desk staff was extremely friendly and helpful. While I was frustrated at first with not passing, I recognize that Precision does not control what is on the inspection and it was certainly not their fault for my vehicle not passing the first time. Even though I completed the work myself and Precision was not making any money from me other than the inspection fee, they were extremely helpful and even apologetic for the strictness of the inspection process. I definitely appreciate their competence when compared to the shop I originally took my vehicle to that charged me almost $200 for their 'pre-inspection' and didn't even so much as look for trouble codes. Based on my experience with Precision, I would highly recommend them to anyone needing work done on their vehicle. I can completely see why they have so many 5* reviews. I will definitely be using their services in the future when I need work done, and will also be recommending them to my friends and family.read more
Peter Sands
15:31 26 Sep 19
Best Tire service in town. Their prices are absolutely on point and they work quickly. I'd recommend
Akshay Sharma
01:28 25 Sep 19
I was referred by a friend to Precision Alignment back in 2013 & have been bringing my vehicle to them ever since. I am able to take my vehicle into them for regular services and repairs knowing that the job will be done right. In fact, they manage to exceed my expectations all the time. If you need a competent, honest repair shop to take your vehicle in for servicing I highly recommend Precision Alignment!read more
Susan Canfield
19:44 04 Sep 19
Took my vehicle here on recommendation from Zee Tire next door for a wheel alignment after having my tires replaced. The cost was fairly standard - $125 + GST. I was informed that the mechanic would take my car for a test drive and do an inspection to make sure everything was ok to proceed with an alignment. If there was something wrong with the shocks or tie rods, I wouldn’t be charged the full $125 but rather $59 for an inspection fee and if I wanted to, I could proceed with repairs through Precision or take their recommendations elsewhere. Fortunately, my car was fine and the wheel alignment proceeded as per usual. The appointment was booked for an hour, but I think we were good to go in 40 mins. I booked my appointment a few days in advance but it seemed like they had some good availability and you wouldn’t have to wait long to get in and have work done. The ladies at reception were fantastic - very friendly, explained everything thoroughly and made sure I understood the process. When you walk in, the lobby smells like coffee and I’m told they “always have coffee going” 🙂 there is a window and stools to sit at while you watch your car being worked on, which my kids loved! The ladies were very kind and engaging with my small kids - chatting with them and making them feel welcome and listened to. Hank did the work on my vehicle and he was an absolute sweetheart. Very kind and thorough, and I felt confident in the work he did. Highly recommend this place if you’re looking to get an alignment done! The staff is top-notch, the atmosphere welcoming, and the work is quality.read more
Rebecca Ulmer
20:47 18 Jul 19
Absolutely the best alignment shop in Calgary, they stayed past their closing time to dial in the alignment on my classic car even though it was lowered and complicated. Great shop!read more
Scott I
15:25 13 Jul 19
Can't thank everyone enough. Hank was great had diagnosed a bad balljoint before I had an alignment. They couldn't get one the same day so I managed to find one. Hank installed it and had a hard time installing . I felt bad as it was putting the shop behind. Also the girls at the front were very understanding and apologised that I had to wait. Anyway to cut a long story short everyone did a great job of looking after my car and myself. This place is highly recommended and great staff... Thank-youread more
Alan W
05:22 13 Jul 19
Can't thank everyone enough. Hank was great had diagnosed a bad balljoint before I had an alignment. They couldn't get one the same day so I managed to find one. Hank installed it and had a hard time installing . I felt bad as it was putting the shop behind. Also the girls at the front were very understanding and apologised that I had to wait. Anyway to cut a long story short everyone did a great job of looking after my car and myself. This place is highly recommended and great staff... Thank-youread more
Alan W
05:22 13 Jul 19
Excellent service from the front desk to the repair guys. The attention to detail in the report/invoice they provide is very clear. Would go back again if I ever needed repair work done again.read more
Santhosh Nathan
20:12 05 Jul 19
These guys are honest, and are fair with their pricing. Service is always excellent. Would definitely recommend.
Mark Boman
13:48 13 Jun 19
I've used this service center for many years, and have always received top quality service. The attention to detail is reflected in the quality of the work they perform which is outstanding. Alignments are done and checked, test driven, then re-checked. For other mechanical or suspension work or issues they explain and if requested are willing to show you what needs to be done, the urgency (if it can wait or not), and why. I've had everything from alignments, oil changes, suspension work, and even a clutch job done at this facility. I've never had any issues or problems with any work they have performed, and everything has been done within their time estimate. I do a lot of my own work, but anything I can't or don't feel comfortable doing goes here. Hank and Carol are nothing short of exceptional. For my most recent service I just came in for an alignment on my 08 Impreza. I also had an exhaust rattle from a loose heat shield that was annoying but not urgent, I didn't mention anything about it as I was planning to fix it myself at a later date, but when Hank was done with the car he mentioned it, and also mentioned he crimped it back on tight so it doesn't rattle anymore. A simple free fix he went out of his way to make, and it was much appreciated.read more
Jeff Hicks
03:06 20 Apr 19
I've used this service center for many years, and have always received top quality service. The attention to detail is reflected in the quality of the work they perform which is outstanding. Alignments are done and checked, test driven, then re-checked. For other mechanical or suspension work or issues they explain and if requested are willing to show you what needs to be done, the urgency (if it can wait or not), and why. I've had everything from alignments, oil changes, suspension work, and even a clutch job done at this facility. I've never had any issues or problems with any work they have performed, and everything has been done within their time estimate. I do a lot of my own work, but anything I can't or don't feel comfortable doing goes here. Hank and Carol are nothing short of exceptional.read more
Excel Priest
01:17 19 Apr 19
This shop saved me, after being mistreated by a small town shop. I was luckily enough to stumble upon this shop in the city and I want to thank Melanie, Jodie, Stef & Hank for treating me kindly, with compassion & care and getting me back on the road! Your service truly went above and beyond and I wont forget it. I will make the hour drive and take my car back to this shop now every time. They treat people like people here and they do great work, highly recommended.read more
Melanie Rose
20:46 18 Apr 19
As someone who is not from Calgary, I found them to be very trustworthy and looking out for my best interest with fair prices. They were also amazing at dealing with my vehicle warranty company. Would reccomend to anyoneread more
Nickolas Pearson
19:07 09 Apr 19
Whenever I need car repairs, I always go to this shop and I have never been disappointed. I have been there several times and have always had nothing but great service! They take the time to show you what needs to be done and they always keep me updated. The shuttle service is greatly appreciated and I have even been picked up by the owner. 🙂 This shop has a great "mom & pop" feel and I highly recommend giving them a try the next time you need vehicle repairs!read more
Drew Carroll
14:00 05 Apr 19
Amazing service from these guys!! Front desk was attentive and knowledgeable and made you feel welcome. Hank was amazing and helpful making sure everything was done top notch. Overall I felt that they cared about my business and didn't try upsell or recommend anything not needed. Would definitely recommend coming here!read more
Tyler Anderson
13:59 28 Mar 19
Absolutely first class service from start to finish. We have been taking both our cars here a few years now and have always been happy with the work performed and most importantly, never surprised. Melanie is the ultimate communicator in a world today that tends to shy away from proper and direct customer communication. Everything is laid out in advance with options on parts (standard/oem/premium etc) and associated labour costs/warranties. No surprises. Recent, I had my car totalled and I bought a used replacement. I booked in for a platinum inspection knowing a few things would probably require work. After the detailed inspection, a very thorough report with easy to read results and numerous hd pictures was forwarded to me. The report listed the "fine", "ok now but needs future attention", and " requires attention now". Absolutely nothing was done until Melanie called with a follow up conversation to the report. We discussed the report, service and parts options and not once was I pressured into doing anything. I proceeded with work based now on an informed position. All work was completed on time and on budget. Very happy as usual. Sidenote: They gave me a cost break on the platinum inspection since I had a fair bit of work performed. I could have simply paid the very reasonable cost for the very detailed report and left. Do not expect to get this type of report for free. No free lunches people. In closing, as a now retired person who has owned many, many cars, it is comforting to know we have a shop like this for our cars. Warm fuzzy feeling when you have ( Carol and Hank) the owners on premise. Hank is usually seen in the bays, not only supervising but hands on as well. All the staff for that matter are top shelf. Give Melanie a call. She is amazing and you will be very happy with the work.read more
renee irvine
15:36 12 Mar 19
Fantastic company. 10 stars. Thought i needed a wheel alignment. They informed me it was not an alignment and showed me what the problem was. They priced out parts and labour. Very honest people. Melissa and Ivan were above and beyond awesome. Only bring your vehicle to this company and no one else!!!!read more
Rhonda Doucette
20:45 14 Jan 19
Fantastic company. 10 stars. Thought i needed a wheel alignment. They informed me it was not an alignment and showed me what the problem was. They priced out parts and labour. Very honest people. Melissa and Ivan were above and beyond awesome. Only bring your vehicle to this company and no one else!!!!read more
Rhonda Doucette
18:09 14 Jan 19
We have been going here for about 3 years now - if we could - we would give them a 10/5 review - Love their honesty & explanation of things - right from the Girls at the front end to the mechanics at the back - always a Positive Experience for usread more
Wayne Brown
21:32 22 Nov 18
I value the integrity of the service team. Over time I have increasing confidence that this shop is completely honest with me about the need for the service and repairs they recommend.read more
Dan Mayerle
22:12 15 Nov 18
I have recommended them to my family and friends. I drive across the city 45 minutes to go there, because I trust them. I trust them because they communicate clearly what they're going to do, they've always done what they've said, and have worked to save me and my family money over the years. I never feel like they're proposing unnecessary work, yet they will tell me when work needs to be done, whether for maintenance or safety reasons. When they make a mistake (which has happened), they go out of their way to make it right - even when it's not clearly their mistake.read more
J Nixon
18:14 14 Nov 18
I had a fantastic experience here. They were quick and did a great job. I experienced some noise which I noticed after my alignment however I had also put new tires on the same day. When I went to see if they could tell me what was going on the owner come out, took me for a drive in my car and inspected it. Turned out, as predicted, it was my tires. He was happy to help me out; and you could tell. When I asked about what his prices were to service my other car, for which I already have a mechanic, he told me a lot of interesting stuff about preventative maintenance which I hadn’t heard about - all which was confirmed after some research. Needless to say I was sold on them as my new go-to shop even though my original mechanic was cheaper; not to say that Precision is at all overpriced. Anyway, I’m very happy with my experience here. They really went out of the way to help me - and the fact that their waiting room has a big glass window so you can see your car being worked on speaks volumes.read more
Aj Kalsi
18:35 02 Nov 18
Very nice service and people.. competitive prices.. quality parts and justified labour charges.
Sanjeev Chabrotra
18:37 21 Oct 18
Friendly and quick service, I was a brand new customer and was given a discount on the cost of diagnosing the vehicle. Honest feedback about what my car needs and a genuine care of me as a customer and my safety in my vehicle.read more
Amanda Amah
17:24 05 Sep 18
Above and beyond any expectations. This shop took care of me during a cross Canada road trip. Got me a new tire, installed and checked the pressure of my other tires identifying the cause and solution all within a few hours. The staff was very friendly and I am very happy I chose this shop to fix my tire problem. Cannot recommend highly enough, best mechanic experience I've ever had.read more
Dee Fed
22:46 31 Aug 18
Came in to get an alignment done that Kal Tire had told me was going to cost me a couple grand because everything was seized. Well, Precision was able to get it done normally and my steering has never been straighter Very happy and will always get my alignments done hereread more
colin giles
16:39 14 Jun 18
WOW ! What a customer service! From the call to my van pick up it's been an awesome experience. Extremely nice and knowledgeable staff. They even took me inside the shop to show me that my upper ball joint had some play, gave me a quick quote and explained everything to me. They did the alignment and my van drives like a dream now. From the beginning I felt like I can trust them and I was totally right. Carol, Melanie, Ivan, Rolando and Hank - thank you ! I love the way You run your business - keep it up !read more
Adam Krzyzaniak
20:29 29 May 18
Always happy to drive all the way from the NW to have Hank do my alignment for autocross every year. Very patient and is happy to work with me to get what I need. Great customer service, been bringing my RX8 hear for years. Would highly recommend.read more
Lachlan Shum
16:13 23 Apr 18
I've used Precision for work on all of my vehicles for many years. They are a fast friendly and honest repair shop. I've never paid more than I feel is fair, and they've always gone the extra mile. I have referred my friends and family to them.read more
Justin McMaster
15:04 18 Mar 18
I’ve had multiple alignments performed here by Hank and I’ve always been happy. Personally I’d much prefer they let me know if there’s underlying issues such as bearing play before wasting time and money performing the alignment. Highly recommended.read more
NH
18:14 01 Feb 18
got wheel allingment done awsome job done by these ppl.. keep it up the good work????????
Sukhjeshwar Bhandohal
17:37 23 Jan 18
Very friendly staff and very good pricing! I recommend to everyone.
Naqeeb Bukhari
21:16 08 Jan 18
I have had multiple vehicles worked on by Precision and they have always been honest and professional. I recently had them build my new front struts and coil springs which involved taking apart my original ones as the one ones used the original hardware. I had someone from Precision call me back to confirm which setting I wanted to the new adjustable strut set to as I did not specify. Customer service such as this is hard to come by this day and age.read more
94Elantra
22:56 11 Dec 17
They always exceed my expectations, honest reports. They also arranged detailing for my vehicle while I travelled. They just simply are the best place to take my vehicle. As a woman I have been able to trust their recommendations, they have kept me from following through with another shops advice that my vehicle did not need; saving my hundreds of dollars. In the last four years, I can't imagine what they have saved me from.read more
Ilona Kohlmann
14:53 06 Nov 17
This place is the best. Friendly staff and great service. Honest technicians, what more can you ask for?
Ray Cheung
06:10 27 Oct 17
Been coming here for years for alignment. Hank and the boys always take good care and take pride in their work. They make sure all the correct procedures are followed and get the alignment of all 4 wheels right on without even 0.01 degree of error. Car drives straight like an arrow. Friendly people and great work, what more can you ask for? I come all the way from the NW and it's worth the trouble.read more
Lucas Leung
04:32 08 Sep 17
I'm a car moron. They made me feel at ease and not at all anxious about having my car there. They didn't treat me like a moron, even when I had to have everything explained. I felt I could trust them. They were friendly, professional, and very knowledgeable about what was going on with my car and tires. I would go back in a second; in fact, I recommended them to my parents and they took my mom's car there and were also very impressed. A dealer told them that to fix her AC would be in the $4000 range but precision only charged $1000 (and change). read more
Tamara Brown
01:18 06 Sep 17
Hank and the guys/gals at Precision are great to deal with. Honest, helpful and things get done right! A returning customer.read more
Steve K
00:40 22 Aug 17
Did a custom performance alignment at Precision, the numbers were bang on to my requirement and I am out in about an hour, highly skilled staff and reasonable priceread more
Allen Xu
03:42 18 Jun 17
Love this place, had the part I wanted same day and installed by lunch. They actually listen to what you have to say and go above and beyond to satisfy. I'll be definitely coming back for more work. Thank you! Myles A. Car: Acura Integra 2000 Issue: Clutch Master Cylinderread more
InitialDUniverse
22:07 27 Feb 17
I have gone to Precision several times over the last 5 years and just went again. As always, they are courteous, professional, and do a very good job servicing my vehicle. I would not hesitate to recommend them to anyone. They are experts in so many aspects of repairing vehicles and are always courteous. I believe they provide an excellent service at a very good price.read more
Scott McArthur
23:43 16 Feb 17
I've used Precision for years and I have always been impressed with the service! You cannot find a better shop! After years of being screwed by dealerships we finally found Hank and Carol. Better quality & great service for less money..a no brainer.read more
Steve Frederick
19:41 14 Feb 17
If you need something fixed on your vehicle, or just need an oil or tire change, Precision Alignment & Brake is the place to go. I don't usually write reviews but this auto shop is outstanding. Over the years I have taken both of my vehicles to them (some times with some really serious issues) and each time I have been extremely impressed with the service I've received. It is a family owned/operated business and honesty is the policy there. I am telling you right now that they will never steer you in the wrong direction! Pun intended lol, but in all seriousness, I appreciate the fact everyone there is knowledgeable, informative and they care about their customers. They also have really reasonable prices so all in all it's worth the drive for me from the NW to get there. I'm glad that I know about this place and I definitely recommend it to everyone. I wont be going anywhere else! Big thanks to Hank and Carol and the hard working team at Precision! Stephread more
Stephanie Morrison
20:11 16 Dec 16
Absolutely 100% customer-centric!!! I had gone into Precision Alignment & Brake Ltd to get my tires rotated. I was in and out in no time. PROS: -The price was very reasonable -There is a waiting area there where you can see the actual technicians working on the cars. -Dealing with Hank, David and Carol was nothing short of a very positive experience. -My biggest pro would have to be when they pointed out a leaky strut. This is something that can potentially cost upwards of $300. -Fast, friendly and reliable service. CONS: -None so far I highly recommend Precision Alignment & Brake Ltd. Go see Hank, David and Carol and tell them Vishal Sent you. All the best, Vishalread more
Vishal R.
15:18 13 Dec 16
Contact Us to Setup an Auto Repair Appointment Today!
Need shuttle service? We offer a complimentary shuttle service that can take you anywhere within a 10km radius of our shop. We can get you to the nearest c-train station, workplace, home, Starbucks or shopping centre while we service your vehicle. By appointment only.